Frequently asked questions
Hiring a domestic helper in Singapore typically involves selecting a helper, applying for a Work Permit through MOM, purchasing mandatory insurance, and completing the employer orientation programme if required. Most families work with a licensed maid agency to manage documentation, medical checks, and deployment timelines to reduce risk and delays.
The timeline depends on whether the helper is new or transferring. Transfer helpers already in Singapore can start within one to two weeks. New helpers from overseas usually take four to eight weeks, depending on approvals, medical clearance, and travel arrangements.
Costs typically include agency fees, government levies, insurance, medical exams, airfare, and salary. The total upfront cost varies based on helper nationality and experience, but employers should budget several thousand dollars initially, followed by monthly salary and levy payments.
Employers are responsible for the helper’s salary, accommodation, food, medical care, insurance coverage, and safe working conditions. Employers must also comply with MOM regulations, including rest days, medical checkups, and contract terms.
Yes. Most agencies offer a replacement period within a fixed timeframe, subject to conditions. If a transfer or repatriation is needed, the agency will assist with paperwork and logistics. Replacement terms vary, so it is important to understand them before signing with an agency.
Transfer helpers are already in Singapore and can start work quickly, often with prior local experience. New helpers are recruited from overseas and may take longer to arrive but offer a wider selection. The right choice depends on urgency, experience needs, and budget.
No, but hiring through a licensed agency significantly reduces compliance risk. Licensed agencies are regulated by MOM and handle contracts, insurance, and legal requirements. Direct hiring is allowed but places the full administrative and legal burden on the employer.
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